Accessing our services over Christmas and New Year

You'll still be able to use our website day and night to report issues.

Through our website, you can also apply for things, find information and make payments. Please be aware that some reports or applications will not be processed until Thursday, January 2.

Bin collections will continue on a revised timetable.

Our teams will continue to provide all the usual out-of-hours support and services.

Our contact centres will be operating reduced hours, with the usual out-of-hours line for payments and emergencies.

Please check if you can report your issue via our website before calling. Please also be aware it's likely to take longer for your call to be answered out-of-hours and only certain issues can be dealt with out-of-hours.

For emergency situations where someone is in danger see: Police emergency contact advice

You can also find advice to use in an emergency and to prepare for emergencies on our emergencies page.

On this page

• Refuse and recycling collections
• Visit our 'report' page for out-of-hours issues
• Contact centre phone lines opening times
• Customer service centre and community hub opening times
• Business centre opening times
• Refuse and recycling collections
• Bulky waste collection availability
• Street care and cleansing
• Housing support
• Refuse and recycling advice
• Council Tax advice

Refuse and recycling collections

You can easily check your next bin collection using your postcode on our find page.

You can also download the 'Fenland Bins' app for free from the Apple App store or Google Play.

The revised Christmas and New Year collections are:

Normal collection days resume on Monday, January 13.

Report a missed bin collection, via: Missed bin

Visit our 'report' page for out-of-hours issues

If you have something you need to report out-of-hours, please see our 'report' page for advice.

On the report page you'll find links to report things we look after, like certain environmental issues, as well as some things you may need another organisation for, such as issues with roads.

Contact Centre phone line (01354 654321)

Our contact centre will be operating reduced hours over Christmas and New Year.

You'll continue to be able to use our website day and night to report, apply, find information and make payments. Please be aware that some reports or applications will not be processed until Thursday, January 2.

The usual out-of-hours line will be in operation for emergencies and payments.

Our contact centre opening hours are:

• Christmas Eve (Tuesday, December 24): Open 9am-12.30pm
• Christmas Day and Boxing Day: Closed
• Friday, December 27: Open 9am-4pm
• Monday, December 30: Open 9am-4pm
• Tuesday, December 31: Open 9am-4pm
• Wednesday, January 1: Closed
• Thursday, January 2: 9am to 4pm

Customer Service Centres and Community Hubs (where we conduct pre-booked face-to-face appointments)

We reserve pre-booked face-to-face appointments for people who are unable to access our services in other ways.

All the ways to access our services are listed on the contact us page. For those with internet access, most services can be accessed online.

See: report, apply, find information and make payments

Pre-booked face-to-face appointments are offered at our Customer Service Centres, at Fenland Hall, March, and The Boathouse Business Centre, Wisbech. And Community Hubs at Chatteris and Whittlesey Libraries.

No face-to-face appointments will be available from and including Christmas Eve (December 24) up to and including Wednesday, January 1.

Book face-to-face appointments and find out ways to access the service you need via our contact us page.

Business Centres

The Boathouse Business Centre, Wisbech, and South Fens Business Centre, Chatteris, will be open:

• Christmas Eve: 9am to 12.30pm
• Christmas Day up to and including Wednesday, January 1: Closed
• Thursday, January 2: 9am to 4pm

These sites provide business premises and are not equipped to provide general information or support regarding council services.

Please see our contact us page for ways to self-serve or contact us.

Bulky waste collections

Bulky waste collections will not be available from and including Christmas Eve until they relaunch on Tuesday, January 7.

Book your bulky waste collection at: Bulky waste collection web page

Street care and cleansing

Our street care and cleansing teams work every day except Christmas Day.

For advice on what services we provide see: Street care and cleansing

Housing support

For homelessness advice see: I Need Accommodation Now or Homelessness

For domestic violence advice see: NHS domestic violence page

If you're concerned about a rough sleeper, see: Rough Sleeping

Refuse and recycling advice

For information on what can be recycled, see: What goes in my bins?

Christmas tree disposal

Real Christmas trees can be disposed of in your garden waste bin, if you are a subscriber to our garden waste service.

Otherwise, they can be taken to your local recycling centre or we can arrange a bulky waste collection see: Bulky waste collection web page.

Wrapping paper recycling

A lot of wrapping paper, provided it is free of tape and glitter, can be recycled in your blue bin.

Get advice on if your wrapping paper can be recycled at: Wrapping paper recycling advice from WRAP

Refuse and recycling collections

Find Christmas and New Year refuse and recycling collection schedules further up this page.

Council Tax advice

If you need to pay your Council Tax or want other Council Tax advice, see: Council Tax

Keep up-to-date with Fenland District Council via Facebook, X (formerly Twitter), LinkedIn and our newsletter The Fenlander Newsletter.

December 2024