Contact us
Find out how to contact Fenland District Council and access our services
Before you contact us, have you checked to see if you can find what you need on our website? You can use our website to find out about Council services and to apply for services, pay for services and report issues where you live.
- Contact us online
- Contact us by email
- Contact us by web chat
- Customer Service Centres and Community Hubs (by prior appointment only)
- Our address
- Press enquiries
Online
To raise a query or submit evidence to Council Tax, Housing Benefit or Council Tax Reduction and Business Rates please select the Fenland District Council tab on the General Enquiries Form
For all other enquiries please use our online form.
Please select the Fenland District Council tab on the General Enquiries Form if you want to raise a query or submit evidence to Council Tax, Housing Benefit or Council Tax Reduction and Business Rates.
For all other enquiries you can email us info@fenland.gov.uk.
Web Chat
Click the blue button below to start a web chat session.
Web chat is available 9am-4pm, Monday to Friday.
Phone
You can call our telephone contact centre on 01354 654321.
Lines are open 9am-4pm (Monday to Friday) and 9am-noon (Saturday)
Customer Service Centres and Community Hubs
Access to our Customer Service Centres and Community Hubs is by prior appointment only. Our onsite payment machines will not be in operation.
Our appointment system helps us to provide a face-to-face service for the small number of people who need it the most. We will not be able to help people who visit our sites without an appointment.
To book an appointment, please complete our online booking form or call 01354 654321. We will then advise you on how we can help.
Please don't book an appointment if:
- you are wanting to make a payment or use our payment machines as they are still not in operation. Payments can still be made online, through PayPoint or by phone.
- you (or with help from friends and family) can access our services yourself online
| Location | Address | Opening times |
|---|---|---|
| Chatteris Community Hub | Furrowfields, Chatteris, PE16 6DY (same location as Chatteris library) | By prior appointment only
|
| March Customer Services Centre | Fenland Hall, County Road, March, PE15 8NQ | By prior appointment only
|
| Whittlesey Community Hub | 31-35 Market Street, Whittlesey, Peterborough, PE7 1BA (Same location as Whittlesey library) | By prior appointment only
|
| Wisbech Customer Services Centre | Harbour Square, Boathouse Business Centre, Wisbech, PE13 3BH | By prior appointment only
|
By post
If you need to send something by post, our address is Fenland Hall, County Road, March, Cambs, PE15 8NQ.
Press Office
Members of the media can contact the Press Office at: communications@fenland.gov.uk
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