My Fenland Call Handler - closing - 23.06.2025

My Fenland Call Handler - Fenland District Council

• Full time (37 hours)
• Fixed term contract to 31 March 2028
• £24,790 - £26,835 (National Pay Award pending)
• 9am to 4pm, Monday to Friday and 9am to midday around one Saturday in six
• With option of some working from home

Our My Fenland Team are all about delivering great customer service from the very first point of contact, with a great 'One Team' approach and a real passion for helping and supporting our customers.

This is an exciting, varied opportunity for a customer service advisor within Fenland District Council's My Fenland Team.

We're looking for a people person who will thrive on variety and working as part of a busy and lively customer-focused team.

You'll need excellent communication skills to deal with enquiries via phone, email, web chat and in-person.

You'll be resolving customer queries on a wide range of council and partner services.  

In addition, the My Fenland team provides admin support to key services across the council.

Previous experience in a customer-focused environment is essential.

Full training will be provided.

The role is on a fixed term contract to 31 March 2028.

The experience and knowledge you'll gain in this role in terms of customer support and the function of a busy local authority will be a fantastic foundation for your future career.

If you think you have the right skills, want to deliver great customer service, and learn lots of new skills this could be the job for you.

If you'd like an informal chat about the role before application, contact one of the team supervisors; Sue, Jo, Aimee or Rosie casuper@fenland.gov.uk

To apply, please complete an application form (please read the guidance notes) and send to the Human Resources team, preferably by email to: Recruitment@fenland.gov.uk

Or post to the HR Team, at Fenland District Council, Room 48, Fenland Hall, County Road, March, PE15 8NQ.

Application forms are available to download from this page or alternatively please either phone our Customer Services team on 01354 654321 or email Recruitment@fenland.gov.uk.

Closing date - Sunday 22 June 2025

Interviews will be held week commencing 30 June 2025